COVID-19 PATIENT UPDATE MAY 2020

Since the lockdown began in March all dental practices were told by Public Health England and the Chief Dental Officer to cease face to face routine dental care as part of the national effort to stay at home and save lives. Their guidelines stated that we were to offer Advice , Analgesics and Antibiotics.

As yet we are still awaiting further guidelines and advice on re-opening.

We have endeavoured to maintain contact with our patients by ensuring team members are available on the phone to discuss your concerns.  A dentist has been available to provide this service every day with our team members. We have also introduced remote video consultation facilities.

So if you do have any dental concerns please do contact the practice and we will try our best to help. Patients in extreme pain are being triaged and referred to Urgent Dental Centres.

We apologise for the numerous appointments and treatments that have had to be postponed during this crisis.

New safety measures in place

Alexandra Dental Care has always worked to the highest standards of cleanliness and routine cleaning as part of our Cross Infection Control Policy. These will increase and all employees will receive updated training on these Cross Infection Protocols

We will introduce the following measures to help keep our staff and patients safe:

• Perspex screens on reception and floor markings will be introduced in specific areas
• We will provide additional Personal Protective Equipment (PPE) of medical grade standard such as face masks, visors, gowns and gloves
• Your temperature may be checked on entering the building and you will be asked about your Covid-19 status. Hand gel stations will be available for you to use on entering, around the practice, and on leaving the building
• All team members will be asked to confirm they are fit and able to work, and we will use contactless thermometers with temperatures taken on arrival at work
• We will also introduce social distancing measures for all our team and for our dental deliveries and dental providers

Limited Treatments and Hours

When we re-open it is likely there will be restrictions on certain treatments and appointment times may be increased, as advised by Public Health England and the Chief Dental Officer.

We anticipate that we will offer extended opening hours to accommodate all patients that have had their treatments and routine dental care delayed.

We will inform you of our opening hours as the re-opening program evolves.

Serving the community

We have tried to provide the best service we can under very difficult circumstances and thank you for your patience

Here at Alexandra Dental Care we are immensely proud, alongside colleagues from Melbourne Dental Practice and The Delph Dental Practice to have been selected to help the NHS provide Face to Face emergency dental care for the region as part of the Urgent Dental Centre arrangements. To see how colleagues have pulled together from different practices to look after patients at this time of need has been a truly inspiring and humbling experience.

A very big thank you

The last few weeks have been difficult for all of us and we hope you and all your family and friends have stayed healthy and safe. We are very grateful to all of our patients who have been extremely understanding and loyal to us throughout this period.

When we return, it will be a different, but a safe experience for you when you visit Alexandra Dental Care as we all adjust to this new normal.

We are working non-stop behind the scenes to ensure we get back to looking after you as soon as possible but need to be guided by Public Health England and the Chief Dental Officer.

Your safety and the safety of our team will ALWAYS be our top priority.

We will keep you updated via e-mail, our website and our social media channels.

Please also take time to read our latest newsletter which was printed just before lockdown started.

Stay safe and we will see you soon

George Savva and Yogi Savania

And the team at Alexandra Dental Care

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